SHIPPING & RETURNS

SHIPPING

Our mission at Noblhaus is to make sure everything about your order placement, delivery, and experience are effortless and pleasant. Your order may be delivered via multiple shipments, depending on the items you selected and the shipping options available for each item.

A majority of our merchandise is Made-to-order: If you would like a quote prior to purchase, please send us an inquiry including desired items, your name, full address, phone number, and email.

Our Noblhaus Support team will then obtain a bespoke shipping quote for you based on the contents of your basket and your delivery address. While we do our best to provide accurate quotes, some items of greater value require additional insurance and handling costs; in such cases we reserve the right to adjust the final delivery charge.

Once your quote has been approved and paid, you’ll receive a notification that your order is ready to be processed; please allow up to seven working days for the quote to be provided.

Noblhaus is not responsible for any taxes, customs, or duties and are the responsibility of the buyer where applicable.

We offer Standard Ground Delivery or White Glove Delivery Service to the entire Florida area depending on clients need and selection.

STANDARD GROUND DELIVERY

Standard Ground Delivery provides curbside delivery (if the destination is an apartment or multi-unit building, the order will be delivered inside the entrance to the building).

Please Note: Standard Ground Delivery does not include un-crating, un-boxing, assembly or trash removal.

Several truck delivery carriers that we partner up may offer additional services to help move merchandise inside your home or office, and also for un-boxing, un-crating, and trash removal. At the time your merchandise leaves our warehouse or partner factory we will update your order with tracking information via email and phone notification.

You may then contact the delivery carrier directly to inquire about additional delivery services. In this event, it is your responsibility to directly pay the truck delivery carrier for any additional services. It is your responsibility to ensure furnishings fit in desired rooms, as well as through doorways, stairways, elevators and hallways.

Certain items require an adult signature for deliveries, but please note that the decision to leave your package without a signature is at the discretion of the delivery person. If you want an item left at your doorstep, the best thing to do is leave a note on your door asking the driver to leave your package with “No Signature Required.”

WHITE GLOVE DELIVERY SERVICE

Our professionally trained delivery team will unpack, inspect, assemble, and place your furniture in the room of your choice as well as removing all packaging and debris. This service includes furniture, larger décor, uniquely shaped items, and items that are too fragile to ship through Package Carrier Delivery.

It is your responsibility to ensure furnishings fit in desired rooms, as well as through doorways, stairways, elevators and hallways.

It is your responsibility to verify that the room of your choice is suitable for your furniture and cleared of existing furniture as our delivery team is not permitted to move or dispose of existing furniture or other items.

If you live in a high rise or condominium which requires a Certificate of Insurance, please contact us after placing your order.

An individual 18 years or older, must be home to accept delivery and inspect your order.
Furniture items will be carefully unpacked and assembled and the packing materials removed. (excludes lighting, mirrors, and wall art)

Items such as lighting, mirrors, and wall art will not be unboxed, inspected, assembled or installed. Our delivery team is not permitted to install any electrical equipment or wall-mounted items.

RETURNS

All sales are final. No returns, cancellation or exchanges are allowed. Shipping fees are non-refundable.

ORDER MODIFICATIONS

Made-to-order items can be modified free of charge within 48 hours!
We want to make sure your piece(s) are just as you envisioned them — that’s why we give you the flexibility to adjust your order. We immediately begin processing your piece(s) upon receiving the order, and any changes during the fulfillment process result in lost time and materials. We ask that you finalize all order modifications within 48 hours of purchase. After 48 hours, there is a 25% order modification fee. Order modifications requested after 30 days are not eligible. Order modifications may impact your delivery timeline.

In-stock items

Your item(s) will be fulfilled within 24 hours of purchase and are not eligible for modifications.

DAMAGES

We encourage you to inspect your item(s) upon receipt. If you have a concern about quality, we’ll work with you to correct it. To report any issues, send a photo to info@noblhaus.com within 72 hours.

Made-to-order items
We work closely with our supply chain partners to ensure each production run falls within our approved variance range. Minor variances in size and shape may occur, as our products are handmade to order.

Rugs
Variations in weave, fiber size, color, and overall rug size (up to 5% in length and width) are normal characteristics of handmade rugs and are not considered a manufacturing defect.

If your item is being delivered with an oversize or white glove carrier, please thoroughly inspect your item before signing for the delivery. Damages or defects or missing items must be noted on the receipt with the carrier. If the receipt from the carrier is signed and issues are not notated, Noblhaus is not responsible for any defects or damages found after delivery is completed.